We offer a 1 year parts warranty on all our chairs. In the unlikely event of a problem, let us know immediately and if possible send a photo. The vast majority of issues can be fixed with replacement parts. We hold parts for all our chairs in the UK and can despatch them quickly.
If your item is “as-new” then we will be happy to consider an exchange. Please re-box and safely seal the package. Please contact us on 01684 299804 to let us know your intention to exchange. We will ship the new item to you on an agreed day and our courier will exchange the items with you at the doorstep.
There is a £20 charge per parcel for this service, and there will also be a charge or credit depending on the price difference of the new item.