Delivery Policy

Find out about our delivery methods.

Standard Delivery to a UK address is included in the advertised price. 

Subject to stock we will deliver items on a pre-agreed weekday within five working days. Larger items may take longer (allow up to three weeks for the Mars and Riser Recliner chairs). Feel free to call us on 0800 6445064 for a delivery estimate prior to making your order. Where stock is not available we will contact you and advise new delivery estimates and suggest alternatives or upgrades. 

We will contact you by telephone to agree a weekday for delivery so please ensure we have at least one working phone number (preferably mobile) when you order. If necessary we will contact you by email to obtain a phone number. Where possible, on the day of delivery, we will also send an SMS message to a mobile number with a one-hour delivery window (does not apply to Mars or Riser Recliner chairs). 

Standard Delivery. To give best value to customers we use national couriers who are only expected to bring the boxed items to your front door. For the larger Mars and Riser Recliner models the driver may also need some help carrying the box from the van to your door. Please select our premium delivery service if you anticipate problems getting the items into the house and/or assembling them. 

Pre-10am or Saturday AM Deliveries. For a fee of £30 per item, our standard delivery service can be upgraded to either a Pre-10am or Saturday delivery. Please call us on 0800 6445064 if you would like to upgrade your order to this service. This service is not available for Highlands and Offshore UK customers 

Premium Delivery. For a fee of £60 per order (£95 for Scotland) we will pre-assemble up to two items and deliver into the room of your choice. This option will take longer as specialist couriers will be instructed. Please allow 1-3 additional weeks for this service. To request this service please call us on 0800 6445064. Morning or Saturday Deliveries 

Morning Deliveries or Saturday Deliveries Our standard delivery service can be upgraded to a Pre-10am delivery or a Saturday delivery. The surcharge is £30 per item and this service is not available for Highlands and Offshore UK customers. Please call us on 0800 6445064 if you would like to upgrade your order to this service.

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